Prices
All prices include 19% Dutch VAT.

Shipping costs(include VAT)(flat package's mailbox)
NL € 1.84
EU € 3.16
Outside EU € 5.70

Shipping costs(include VAT)(packages)
NL € 6.75
EU € 8.69/9.48/10.27
Outside EU € 17.10ail
If your country is not at the checkout,please go to'contact'and send me an email and I will put it in the list..

Shipping
We will ship within two business days after receiving your payment.
The illustrated items like shoes, take 10 days to make. So it will take 2/2.5 weeks before you receive the item.

When will your package arrive?
Although we can not give you an exact date here are some indications, based on information from our courier.
Netherlands 1 business day
Europe 2 to 4 days
International 5 to 8 days *

* International shipments might be held up by customs, please keep this in mind when ordering. we cannot be held responsible for this delay.

International shipments (outside EU)
If you are ordering from outside the EU, please note: additional import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
For more information please check with your country's customs or postal office to determine what these additional costs will be prior to buying.
We will not under-value merchandise or mark the item as a gift on customs forms.

Payment

We only use Paypal to pay for your items
Do you have a paypal account select the option at 'checkout' and you will be redirected to Paypal.
Credit card
Paypal enables you to pay using your credit card without opening a paypal account.   
Bank transfer
We do not accept bank transfers....

Returns and exchange
For returing items you always have to include the completed return form.
Go to contact page and there You can download and print the form.
If you are unsatisfied, please contact us within 7 business days to return or exchange your item(s). After seven business days the sale becomes final.
Most of the items are unique,so an exchange is not possible, you can always exchange it for a different item.
Only unworn, undamaged items can be returned for an exchange or refund.
Returned items must have the original (price)tags attached and original invoice included in the package.
Exchanged items will be sent out upon arrival of the returned goods.
Refunds will be made within 30 days but we aim refund within 14 days.  
We can not accept returns on products that where not purchased through the Maartje Dijkstra webshop.
Returns are at your own expense and risk,except on products that arrived damaged. We recommend that you send the item using a carrier that insures you for the value of the goods and provides you with a track and trace number.
International custom duties and taxes will not be refunded.

Return address:
Maartje Dijkstra
Wolphaertstraat 19 b
3082 BJ
Rotterdam
The Netherlands

Company info
VAT no NL108330989B01
KvK no 24450607

Damaged goods
We do our best to ensure your order reaches you in perfect condition, but if this is not the case please contact us within 7 business days after receiving the items. Always check your order upon arrival. Please contact us before sending anything back!

What are the options after we receive the faulty item?
If possible we will repair the item and send it back to you.
If it is not repairable,we will refund you within 30 days after receiving the faulty item.

We know it can be difficult to shop online.
The sizes next to the items are the circumference of the bracelet, the heigt of the bracelet and necklace and the length of the chain.
The height is good to know so you can see the proportion of the item on your body.
The best way to measure your wrist is to get a tape measure...but dont put it to tight,because you also don't want your bracelet to be tight ...
Or measure the real size of your wrist+ 1 cm/0.39 inch

Care
Alle the illustrations on the items are waterproof.
But do not put the items in the washing machine or keep it on during doing washing up,it is to much intense water...and the print will be gone.
The shoes are totally waterproof ...but do not put them in the washing machine...

Made in Rotterdam
Currently all products are made in the Netherlands, designed and made by me only and they are all unique items.
The 'printed items' are less unique but there will only be a edition of 10 each, so small production.